Technology Services Overview

Technology-Services

Keeping You in Step with Your Customers

Leveraging the business-enhancing benefits of new technologies as they emerge is essential to your long-term success.  Recognizing this, Alorica has built a robust IT (Information Technology) infrastructure, one that provides state-of-the-art functionality and applications that expand your options and optimize your return on customer investment. Our leading-edge Technology Solutions empower you to improve efficiencies, gain valuable market insights and reduce overhead costs while delivering the highest caliber of service to your customers.

Our customer-focused Technology Solutions include:

Alorica has made significant investments in “Tier 1” technology to provide a stable and highly available platform that virtually eliminates downtime and disruptions in service:

  • Avaya VoIP enabled 8710 platform
  • Cisco centric router and switch platform
  • Multi-vendor Cisco and Checkpoint firewall platform
  • Multi-vendor MPLS, private lines, internet services
  • Sun Enterprise Server Environment
  • Windows Enterprise Server Environment
  • Oracle Database Management System
  • JAVA, ASP, Visual Basic
  • Proprietary CRM platform

In addition, we have a 24/7 Network Operations Center that monitors our entire network, including carrier, data and application layers, ensuring that any technology issues that do arise are immediately addressed and resolved.

Learn More about Our Technology Solutions – Contact Alorica Today

Alorica offers an array of customer-focused Technology Services which can be tailored to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).